Support
Tell us what broke.
Every request becomes a tracked ticket with a state you can watch, not an email that disappears into a shared inbox.
- First reply
- < 24 h
- business days · faster on Enterprise
- Ticket states
- 4
- open → in progress → resolved → closed
- Where it lives
- Portal
- status visible to your whole team
Faster than a ticket
- Check the changelog — the fix may already have shipped.
- Confirm you are on the current build from the download page.
- Ask the forum — setup questions usually get answered there first.